Online Counselling Services

Online Therapy Platforms


Decide on the best platform to suit you for online counselling services. It is best to choose a method that is secure and which you can feel comfortable using. This page outlines some suggestions


Choose how to connect

Platform choice is the 1st step

Many people are familiar with video calling and might use it regularly for social chats or business meetings. There are platforms that have been developed especially for telemedicine and online counselling services. These have a higher degree of online security and are specifically designed to support a virtual health consultation. I would recommend one of these platforms and specifically, Doxy. There is no need to download software and your session is accessed via my virtual consulting room at On this page, I give more information on Doxy as well as other ways for us to connect online. You might prefer to use an application on this page that you are more familiar with and below are some options that we can consider. This page also gives a brief overview of the therapies that I offer online with links to more information on this site.


This section suggests a range of platforms. I would recommend trying which is very secure and simple to use. For those that prefer to connect with a smart phone, consider Signal. Other options are Zoom, Facetime, Skype or traditional telephone. 

Online therapies

This section is section gives a brief overview of onIine counselling services I provide with links where you can find further information. 

Find out more about internet security


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Connecting for therapy

Simply go to at your session time and type your name in the welcome message. I will be alerted that you are in the virtual waiting room so that I can admit you to the session.


This is secure telemedicine software developed especially for healthcare professionals. It is simple to use with no need to download software or create an account. Accessible from any device with a camera or microphone.


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Connecting for therapy

Download the smart phone app. Search for my number: 07940 516 806 and add me as a contact. Make a voice or video call at the time of your session.



Signal is similar to WhatsApp but with a higher level of encryption to ensure more privacy and security. It is a messaging service and the phone application supports voice and video calls. If you will be primarily using your smart phone for therapy sessions, this might be the best option for you.


Connecting for therapy

Download the app onto any device and send me a Skype contact request to my Skype ID: sherylin.thompson. Dial in at the time of your session.



Skype is a popular option but not recommended as a longer-term therapy platform as it is not as secure as the previous two options. If you would prefer to use Skype, please take some time to read this advice from Get Safe Online:


Connecting for therapy

Simply call me on 07940 516 806 at the time of your session.


An ordinary phone call might be the easiest option. If you are using a smart phone, you might consider the Signal application (see this page) as this adds a layer of encryption and security. 


Connecting for therapy

I will send you a meeting ID link and password. You will be prompted to download and install Zoom when you click a join link. Dial in at your session time and enter your password. 


 Zoom is a web-based video conferencing tool available as a  desktop and mobile app. It allows for online meetings with or without video. There have been some security concerns with this platform. As a result, I will send passwords for all sessions and admit you into the space when I recognise your name. I will also use the ‘lock’ feature to help secure the virtual room.


Connecting for therapy

Call me for a video chat on 07940 516 806 from your Apple device.


FaceTime is a video chat application developed by Apple. You will need to have an Apple device such as an iPhone, iPad or Mac to be able to use this application. 

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Have any questions?


The choice of platform you use may also depend on what type of online counselling service you are intending to have and which device you would prefer to use. All the platforms above support individual therapy. For couples therapy, you need to consider whether you will each be at the same physical space each week. Some couples might at least some of the time dial into the session from different locations and / or different devices. We would then need to use platforms that can support three way calls. Below are the therapies that I offer online with links to further information on each of them.

Online Counselling

Professional online counselling sessions for individuals.

Couples Therapy online

Relationship therapy for couples, marriages and civil partnerships.

Meditation online

Online mindfulness tuition and meditation for individuals and couples.

Online therapy service

Find out more about online counselling services. Answers to frequent questions.



I aim to reply to all messages with 24 hours. If you have not heard from me after a day, please try again through another method as I may not have received your message.

+44 (0)7940 516 806


 I will get back to you as soon as possible.

Psychologist E14
Psychologist Canary Wharf
Psychotherapist E14
Counsellor E14
Counsellor Canary Wharf